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Products in CPQ Cloud are structured in a hierarchy. The first step in product definition is to create Product Families. Product Families are broad classifications of products, typically based on industry standards, rather than a single company standard. Product Family classifications could take into consideration how you want to merchandise your products, or how you want users to navigate through the catalog.
All of your Product Lines could belong to a single, all-encompassing Product Family, or they could be split up into several Product Families. For example, you can create general Product Families, like ”pumps”, or you can create more specific Product Families, like ”centrifugal pumps” and ”steam pumps”. Depending on the Product Families created, some catalog page templates and home page flow templates may be more appropriate to use than others. For more information on template choices see Home Page Flows.
Product Line attributes and Model attributes capture the general characteristics of the product. By default, Product Families and Product Line/Model attributes are created in an inactive, pending, state. This enables you to create Product Families over time, and then deploy them when they are complete.
Deployed Product Families appear on the Commerce side and in Supported Products Administration, where Product Line and Model data can be uploaded.
Product Family Hierarchy
There are four levels in the product hierarchy. You can define attributes, rules, and flows at any level in the hierarchy, and these will be inherited by the product's direct descendants.
|All Product Families||This is the highest level in the products hierarchy. Configurable attributes, rules and flows created at this level are inherited by all products below.|
|Product Family||Individual Product Families inherit the configurable attributes and Configuration rules from the All Product Families level. Anything defined at this level is accessible by Product Lines and Models within this Family|
|Product Line||Attributes, rules and flows are inherited from All Product Families and parent Product Families. Anything defined at this level is accessible by Models within the Product Line.|
|Model||Individual Models inherit attributes, rules, and flows from all of the above levels. This is the lowest level in the products hierarchy, which means anything defined at this level is NOT inherited anywhere.|
Product Hierarchy Example