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Language Support

OVERVIEW

CPQ Cloud can support more than 100 languages: all supported languages can be enabled. This allows sales users to create Quotes in all customer languages. See the section Supported Languages and Their Language Codes below, for the list of supported languages.

Each site must have a base language. Other supported languages can be added to the language set of a site.

You can designate any language preference from the available language set. The FullAccess user with the same language preference as the base language is responsible for providing translations for users that have different language preferences.

If translations are not available for a language, then the data is displayed in the base language for that language's user.

The list of languages for which a user interface translation is available for both the platform and the reference application is in the What's New document for your release, available in Release Documentation.


Language Support for Commerce Transactions

The system supports users with a language preference that is different from the language that the quote was created in to view and print translated values for parts description and parts extended description fields. Translations for these fields are available in all languages supported by the application, as long as a Host Company FullAccess user with the same language preference as the base language of the site has provided these translations.

Once the translations are carried over to the Commerce List, users can see Part Description and Extended Description fields in the current language (if the translations are present). However, only the user with the same language preference as the one that added the part to the Commerce List is able to add the part to a Transaction.

All the translated values are stored in the Commerce XML file. This XML file is not repopulated with new translation data. The translatable fields in Commerce are: 

ClosedSample XML


ADMINISTRATION

Translations Bundle

Working with a professional translation company, CPQ Cloud has translated site content into several languages. The list of translated languages is available in the Release Documentation.

All product templates and pre-existing CPQ Cloud content that users receive at implementation is available in translation.

    The addition of the translations bundle does not affect current customer functionality.

    A user is not required to make any selections. Once a site language preference is established, the customer site will appear with translations in place.

Other Translations

An existing CPQ Cloud-provided translation includes all labels and admin pages. To enable further on-screen labels to be translated, ensure that the Text Administration template for that language has been implemented. Contact your Customer Success Manager if this is not the case.

ClosedAttribute Labels


ClosedMenu Option Values


ClosedAttribute Help


ClosedHome Page

ClosedConfiguration Model Name

ClosedProduct Line: Name and Description

The Product Line name and description that appears on the home page can be changed, but not translated.

ClosedNavigate to the Product Line Administration List page.

  1. Click Admin to go to the Admin Home Page.
  2. Click Catalog Definition in the Products section.

    The Supported Products page appears.

  3. Confirm that Product Families is selected in the Navigation drop-down and click List.

    The Supported Product Families page appears.

  4. For the Product Family with the Product Line description you want to change, confirm Product Lines is selected in the Navigation drop-down and click List.

    The Product Line Administration List page appears.

  5. Click the name of the Product Line whose description you want to change.

    The Product Line Administration page appears.

  6. Make changes to the Name and Description fields.
  7. Click Update to save your changes. Click Back if you do not want to save your changes.

ClosedProduct Family Name

The Product Family Name is changed under the Configuration Product Definition admin screen.

ClosedNavigate to the Configuration Product Definition page.

  1. Click Admin to go to the Admin Home Page.
  2. Click Product Definition in the Products section.

    The Product Family List page appears.

  3. Click the name of the Product Family whose name you want to translate.

    The Product Family Definition page appears.

  4. Click Translations.

    The Translations page appears in a new window.

  5. Enter your translations and click Save or Save and Close. Click Close if you do not want to save your changes.

Re-deploy the Product Family so your changes are reflected on the site.


ClosedReconfigure in Different Language

Users can reconfigure a model in a language other than the quote language, which is determined by the quote creator’s language preferences. Configuration Rules will use the language of the user performing the Reconfigure; Configuration Flow Rules will use the original specified language. Rules will only behave differently if the Configuration Rule inputs depend on the system language Attribute.


ClosedExport Attachment Action Language Pop-up

Export Attachment-type actions are located the Show Select Language Preference menu for Print and Email actions Commerce setting. Once an attachment is exported in Commerce, a pop-up dialog will appear allowing the user to choose a system-selected language to export to the CRM. In order to take advantage of this feature, the document must use the system-selected language attribute; the selected language defaults to the user-preferred language.

    Like other actions, the document will not be automatically translated.

ClosedSupported Languages and Their Language Codes


NOTES

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